# Professional Executive Assistance and Office Management https://akdenizkariyer.com/en/paket/profesyonel-yonetici-asistanligi-ve-ofis-yonetimi Professional Executive Assistance and Office Management brings together three complementary courses, each with eight modules. The curriculum combines subject knowledge, responsible role boundaries and practical work. ## Who can attend? Open to everyone; no particular occupation is required for admission. Familiarity with basic computer use helps with practical work. People seeking their first office, secretarial or administrative support role; office workers moving towards executive assistance; and people developing Word, Excel, digital archiving and professional communication skills. ## Curriculum ### Executive Assistance #### 1. The executive office and scope of duties Content: Executive-assistant responsibilities, representation, confidentiality, coordination and decision-making boundaries. Practice: Create a daily duties and authority checklist. #### 2. Calendar and priority management Content: Blocking appointments, meeting clashes, critical tasks, time buffers and change notifications. Practice: Reschedule a busy executive calendar. #### 3. Meeting organisation Content: Agendas, invitations, technical preparation, meeting notes, decisions and action tracking. Practice: Prepare an agenda, minutes and action list. #### 4. Professional correspondence and telephone skills Content: Corporate email, formal tone, telephone protocol, message screening and representation skills. Practice: Prepare responses to three difficult corporate messages. #### 5. Travel and logistics coordination Content: Transport and accommodation planning, visit programmes, cost tracking, alternatives and preliminary checks. Practice: Prepare a two-day business-trip file. #### 6. Document and confidential-information management Content: Filing, version control, access permissions, document retention, Turkish data-protection awareness and secure sharing. Practice: Design a permission-controlled digital folder structure. #### 7. Digital-office tools Content: Email, cloud sharing, electronic calendars, task management, spreadsheet tracking and presentation preparation. Practice: Create a weekly executive-tracking table. #### 8. Problem-solving and protocol Content: Sudden schedule changes, visitor management, courtesy, intercultural communication and escalation. Practice: Write a resolution scenario for competing priorities. ### Executive Secretarial Skills #### 1. Office operations and task organisation Content: Office roles, workflows, daily task lists, disciplined record-keeping and service approach. Practice: Prepare a daily office-control and handover list. #### 2. Telephone, email and reception Content: Switchboard language, professional reception, message records, call routing and polite boundaries. Practice: Role-play telephone and visitor reception. #### 3. Corporate writing and documents Content: Writing and spelling, petitions, announcements, covering letters, minutes, forms and templates. Practice: Prepare a set of corporate documents. #### 4. Filing and archiving Content: Incoming and outgoing documents, file coding, physical and digital archives, searches and version organisation. Practice: Design a sample document-archive plan. #### 5. Meetings and hosting visitors Content: Reservations, room preparation, meeting materials, refreshments, visitor safety and protocol. Practice: Create a meeting-preparation checklist. #### 6. Office supplies and purchasing follow-up Content: Consumable stocks, requests for supplies, supplier communication, order records and delivery checks. Practice: Prepare an office needs and stock-tracking table. #### 7. Digital correspondence and record ethics Content: Checking information, wrong-recipient risks, access boundaries and Turkish data-protection awareness. Practice: Write sharing instructions for confidential and public documents. #### 8. Workplace communication and teamwork Content: Conflict prevention, communication under stress, communicating priorities and handing over tasks. Practice: Solve a case covering two working days of office operations. ### Computer and Office Applications #### 1. Computers and operating systems Content: File types, folder management, shortcuts, printers and peripherals, and basic troubleshooting. Practice: Establish a standard office file structure. #### 2. Word processing and document standards Content: Word page layout, styles, tables, templates, PDF export and spelling checks. Practice: Prepare a two-page corporate report. #### 3. Spreadsheets and data entry Content: Excel data validation, sorting, filtering, tables, conditional formatting and basic formulas. Practice: Create an error-free customer or work-tracking table. #### 4. Introduction to advanced office formulas Content: IF, SUMIFS, COUNTIF, suitable VLOOKUP/XLOOKUP alternatives and pivot-table logic. Practice: Produce a weekly performance report from sample data. #### 5. Presentations and visual communication Content: Slide hierarchy, readable charts, simple design, speaker notes and printing. Practice: Prepare a five-slide management briefing. #### 6. Email, calendars and teamwork Content: Message and attachment conventions, shared folders, version control, meeting invitations and task sharing. Practice: Create a shared project folder and team calendar. #### 7. Digital security and data protection Content: Strong passwords, multi-factor authentication, phishing, backups and secure file sharing. Practice: Prepare an office-data security checklist. #### 8. Digital-office practical project Content: Documenting a business process end to end using documents, spreadsheets and presentations. Practice: Complete a work portfolio containing a document, a spreadsheet and a presentation. ## Integrated practical portfolio Organise an executive office during a busy week of meetings, visits, travel and reporting. Resolve calendar clashes, prepare agendas, minutes, actions and visitor plans, create Word correspondence, Excel tracking and a digital folder structure, and communicate sudden changes in writing and verbally. ## Suggested assessment Knowledge and comprehension checks 25%; practical tasks in each course 35%; integrated final project and presentation 40%. Organisation of files, data accuracy, communication, task completion and professional ethics are considered alongside correct answers. This is the document's suggested assessment model, not a newly configured automatic examination. ## Professional boundaries and certificate scope Computer and office applications education must not be interpreted as replacing specific certificates, examinations or appointment requirements in public-sector recruitment notices; each notice must be checked separately. The education prepares participants for current working practices. A certificate alone does not promise placement, public appointment, a licence or legally regulated professional authority. ## Frequently asked questions ### Are there admission prerequisites? Anyone may attend. Introductory topics start with the basics; computer practice is helpful in some modules. ### What is the benefit of combining three courses? Participants explore related workflows rather than one task alone and can demonstrate several relevant skills through sample work. ### Does this programme guarantee a job? No. The purpose is to develop usable skills for applications and workplace performance; employment outcomes depend on employer and applicant circumstances. Package type: Fixed package Current package price: 3,800.00 ₺ ## Required courses - Executive Assistance - Executive Secretarial Skills - Computer and Office Applications Certificate eligibility is assessed separately for each course according to its completion requirements.