Professional Executive Assistance and Office Management

Professional Executive Assistance and Office Management brings together three complementary courses, each with eight modules. The curriculum combines subject knowledge, responsible role boundaries and practical work.

Who can attend?

Open to everyone; no particular occupation is required for admission. Familiarity with basic computer use helps with practical work. People seeking their first office, secretarial or administrative support role; office workers moving towards executive assistance; and people developing Word, Excel, digital archiving and professional communication skills.

Curriculum

Executive Assistance

1. The executive office and scope of duties

Content: Executive-assistant responsibilities, representation, confidentiality, coordination and decision-making boundaries. Practice: Create a daily duties and authority checklist.

2. Calendar and priority management

Content: Blocking appointments, meeting clashes, critical tasks, time buffers and change notifications. Practice: Reschedule a busy executive calendar.

3. Meeting organisation

Content: Agendas, invitations, technical preparation, meeting notes, decisions and action tracking. Practice: Prepare an agenda, minutes and action list.

4. Professional correspondence and telephone skills

Content: Corporate email, formal tone, telephone protocol, message screening and representation skills. Practice: Prepare responses to three difficult corporate messages.

5. Travel and logistics coordination

Content: Transport and accommodation planning, visit programmes, cost tracking, alternatives and preliminary checks. Practice: Prepare a two-day business-trip file.

6. Document and confidential-information management

Content: Filing, version control, access permissions, document retention, Turkish data-protection awareness and secure sharing. Practice: Design a permission-controlled digital folder structure.

7. Digital-office tools

Content: Email, cloud sharing, electronic calendars, task management, spreadsheet tracking and presentation preparation. Practice: Create a weekly executive-tracking table.

8. Problem-solving and protocol

Content: Sudden schedule changes, visitor management, courtesy, intercultural communication and escalation. Practice: Write a resolution scenario for competing priorities.

Executive Secretarial Skills

1. Office operations and task organisation

Content: Office roles, workflows, daily task lists, disciplined record-keeping and service approach. Practice: Prepare a daily office-control and handover list.

2. Telephone, email and reception

Content: Switchboard language, professional reception, message records, call routing and polite boundaries. Practice: Role-play telephone and visitor reception.

3. Corporate writing and documents

Content: Writing and spelling, petitions, announcements, covering letters, minutes, forms and templates. Practice: Prepare a set of corporate documents.

4. Filing and archiving

Content: Incoming and outgoing documents, file coding, physical and digital archives, searches and version organisation. Practice: Design a sample document-archive plan.

5. Meetings and hosting visitors

Content: Reservations, room preparation, meeting materials, refreshments, visitor safety and protocol. Practice: Create a meeting-preparation checklist.

6. Office supplies and purchasing follow-up

Content: Consumable stocks, requests for supplies, supplier communication, order records and delivery checks. Practice: Prepare an office needs and stock-tracking table.

7. Digital correspondence and record ethics

Content: Checking information, wrong-recipient risks, access boundaries and Turkish data-protection awareness. Practice: Write sharing instructions for confidential and public documents.

8. Workplace communication and teamwork

Content: Conflict prevention, communication under stress, communicating priorities and handing over tasks. Practice: Solve a case covering two working days of office operations.

Computer and Office Applications

1. Computers and operating systems

Content: File types, folder management, shortcuts, printers and peripherals, and basic troubleshooting. Practice: Establish a standard office file structure.

2. Word processing and document standards

Content: Word page layout, styles, tables, templates, PDF export and spelling checks. Practice: Prepare a two-page corporate report.

3. Spreadsheets and data entry

Content: Excel data validation, sorting, filtering, tables, conditional formatting and basic formulas. Practice: Create an error-free customer or work-tracking table.

4. Introduction to advanced office formulas

Content: IF, SUMIFS, COUNTIF, suitable VLOOKUP/XLOOKUP alternatives and pivot-table logic. Practice: Produce a weekly performance report from sample data.

5. Presentations and visual communication

Content: Slide hierarchy, readable charts, simple design, speaker notes and printing. Practice: Prepare a five-slide management briefing.

6. Email, calendars and teamwork

Content: Message and attachment conventions, shared folders, version control, meeting invitations and task sharing. Practice: Create a shared project folder and team calendar.

7. Digital security and data protection

Content: Strong passwords, multi-factor authentication, phishing, backups and secure file sharing. Practice: Prepare an office-data security checklist.

8. Digital-office practical project

Content: Documenting a business process end to end using documents, spreadsheets and presentations. Practice: Complete a work portfolio containing a document, a spreadsheet and a presentation.

Integrated practical portfolio

Organise an executive office during a busy week of meetings, visits, travel and reporting. Resolve calendar clashes, prepare agendas, minutes, actions and visitor plans, create Word correspondence, Excel tracking and a digital folder structure, and communicate sudden changes in writing and verbally.

Suggested assessment

Knowledge and comprehension checks 25%; practical tasks in each course 35%; integrated final project and presentation 40%. Organisation of files, data accuracy, communication, task completion and professional ethics are considered alongside correct answers. This is the document's suggested assessment model, not a newly configured automatic examination.

Professional boundaries and certificate scope

Computer and office applications education must not be interpreted as replacing specific certificates, examinations or appointment requirements in public-sector recruitment notices; each notice must be checked separately. The education prepares participants for current working practices. A certificate alone does not promise placement, public appointment, a licence or legally regulated professional authority.

Frequently asked questions

Are there admission prerequisites?

Anyone may attend. Introductory topics start with the basics; computer practice is helpful in some modules.

What is the benefit of combining three courses?

Participants explore related workflows rather than one task alone and can demonstrate several relevant skills through sample work.

Does this programme guarantee a job?

No. The purpose is to develop usable skills for applications and workplace performance; employment outcomes depend on employer and applicant circumstances.