# Pharmacy Support and Basic Health Safety https://akdenizkariyer.com/en/paket/eczane-destek-ve-saglik-guvenligi Pharmacy Support and Basic Health Safety brings together three complementary courses, each with eight modules. The curriculum combines subject knowledge, responsible role boundaries and practical work. ## Who can attend? Open to everyone, including people interested in pharmacy support, retail healthcare products, shop or warehouse operations, customer relations and health safety. ## Curriculum ### Pharmacy Assistance #### 1. Pharmacy operations and role boundaries The pharmacist's responsibilities and the administrative and logistical role of support staff; distinguishing the pharmacist title and legally defined assistant-pharmacist status. Practice: map pharmacy service flows and support tasks. #### 2. Introduction to products and categories Recognising prescription medicines, non-prescription products, medical products and personal-care categories; referring enquiries without giving medical advice. Practice: classify products within the support role's boundaries. #### 3. Receiving and organising stock Receiving goods, tracking barcodes, batches and expiry dates, appropriate storage and reporting missing or incorrect products to the responsible pharmacist. Practice: prepare a stock-control sheet using fictional data. #### 4. Communication and privacy in the pharmacy Respectful reception, confidentiality, support for older customers and customers with disabilities, referring questions to the pharmacist and managing expectations. Practice: role-play an appropriate referral for a medicine-use question. #### 5. Digital records and operational tracking An overview of pharmacy software, authorised-access principles, reports using fictional inventory data and data security. Practice: calculate stock movements in a sample spreadsheet. #### 6. Returns, complaints and error reporting Separating suspicious, damaged or nearly expired products and escalating issues under applicable rules and pharmacy procedures. Practice: write an incident report for an incorrect delivery. #### 7. Hygiene and a safe workplace Hand hygiene, shared-surface cleaning, orderly workplaces and safe handling of cleaning chemicals. Practice: create a hygiene schedule for the pharmacy's reception area. #### 8. Job applications and professional conduct Understanding pharmacy support, retail operations and warehouse roles; CV and interview preparation. Practice: compile a small portfolio of stock-management and customer-communication work. ### Hygiene and Sanitation #### 1. Hygiene fundamentals and transmission routes Microorganisms, contact transmission, the role of surface and hand hygiene, and risks in different areas. Practice: map frequently touched surfaces and list associated risks. #### 2. Hand hygiene and personal protective equipment When hand cleaning is required, why gloves do not replace hand hygiene, and principles for masks and gowns. Practice: prepare a protective-equipment selection checklist. #### 3. Cleaning plans and suitable products Distinguishing cleaning from disinfection, understanding product labels, safe storage and avoiding mixing chemicals. Practice: create a day, frequency and responsibility schedule. #### 4. Preventing cross-contamination Separating clean and dirty areas, one-way workflows and management of shared equipment. Practice: redesign a workstation's clean-to-dirty flow. #### 5. Safe waste segregation Waste categories under organisational procedures, sharps risks and seeking authorised advice about uncertain waste. Practice: prepare a waste-bin placement checklist. #### 6. Personal hygiene and professional appearance Work clothing, daily self-care, shared facilities and notifying the workplace about potentially infectious symptoms. Practice: write a personal-hygiene awareness plan. #### 7. Environmental checks and quality Cleaning frequencies, records, recognising and reporting nonconformities, and coordinating routine inspections with responsible teams. Practice: complete a hygiene checklist and a sample nonconformity report. #### 8. Hygiene communication and lasting habits Informing patients, visitors and staff without stigma, and adapting safe habits to work and home. Practice: write a short, clear hygiene-awareness poster text. ### First Aid Certificate #### 1. First-aid purpose and legal boundaries Scene safety, communicating with 112 and maintaining safety until professional help arrives; official first-aider certification requires an authorised centre and assessment. Practice: prepare a scene-safety assessment card. #### 2. Awareness of consciousness and breathing assessment Recognising emergencies, theoretical principles of consciousness and breathing checks, and calling for help without delay. Practice: rehearse a 112 call for a fictional incident. #### 3. Basic life support awareness The scientific purpose of adult and child basic life support, the role of an AED, and learning practical skills with an authorised instructor and manikin. Practice: prepare a manikin-training checklist. #### 4. Airway obstruction and drowning awareness Recognising warning signs, initiating an emergency call and learning appropriate interventions through authorised practical training. Practice: prioritise actions on scenario cards. #### 5. Bleeding, injuries and shock awareness Safe approaches, recognising severe bleeding, protection and calling medical teams; practical interventions require authorised instruction. Practice: prepare emergency-communication scripts for two cases. #### 6. Fractures, burns and poisoning awareness Avoiding unsafe movement and harmful home remedies, recognising hazards and seeking professional help. Practice: identify risky behaviours in sample situations. #### 7. Emergency coordination Managing bystanders, transferring information, giving 112 accurate location and incident details, and orderly handover to healthcare professionals. Practice: prepare a workplace emergency-communication diagram. #### 8. Official certification and drills The importance of an approved curriculum, practical assessment and certification at a centre authorised by the Provincial Health Directorate. Practice: prepare a training plan and learning checklist for an authorised centre. ## Integrated practical portfolio Use fictitious product codes to plan a busy pharmacy operation: count stock, flag approaching expiry dates, refer a customer question to the pharmacist, inspect hygiene and design an emergency-call scenario. Produce a product and stock-control table, an expiry report, a referral card, a hygiene inspection form and an emergency communication template. ## Professional boundaries and certificate scope A course-completion document records participation and achievement in the relevant education only. Regulated healthcare professions, official first-aider certification and authorised clinical practice have separate legal requirements. ## Frequently asked questions ### Who can apply to this three-course programme? Anyone may attend. Previous healthcare experience is not required, but institutional recruitment and official role requirements apply separately. ### Does the education guarantee employment? No. The programme aims to develop demonstrable skills and a practical portfolio; recruitment decisions belong to employers. ### Are real patient or client data used? No. Registration, communication, stock and incident scenarios must use fictional data only. ### What professional boundaries apply after completion? A course-completion document records participation and achievement in the relevant education only. Regulated healthcare professions, official first-aider certification and authorised clinical practice have separate legal requirements. Package type: Fixed package A fee has not been published for this package. Please ask an adviser. ## Required courses - Pharmacy Assistance - Hygiene and Sanitation - First Aid Certificate Certificate eligibility is assessed separately for each course according to its completion requirements.